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CSR’s screening
procedure is aimed at providing only the most qualified candidates
to our clients. Every applicant is administered an extensive
screening process designed to evaluate his or her skills, and the
proficiency of those skills. The screening process consists of a
written and computerized skill evaluation test aimed at determining
typing speed & accuracy. In addition each applicant is evaluated on
specific software, as requested by the client, for proficiency and
knowledge. This enables our CSR coordinators to make an accurate
applicant evaluation in order to provide your company with the most
qualified person possible.
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All applicants are given a professional in depth interview; they are
evaluated on business attire and appearance, communication skills,
presentation, personality and attitude. In addition, two reference
checks are conducted, and each person undergoes “The CSR
Orientation” which conveys the importance of punctuality,
reliability, and work ethics, as well as our expectations and
quality standards.
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